HAYNES BUILDERS
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Haynes Builders Ltd
WHAT THEY DO
Bespoke residential builders
BUSINESS CHALLENGES
- Fast pace of business growth
- Lack of business systems and processes
- New Act! CRM users
- Bespoke pricing for each project
- Numerous quote revisions for each project
THE SOLUTION
Haynes Builders now use the Seamless CRM quoting add-on, Seamless Opportunities, to prepare and manage all of their quotes.
The Problem
Haynes Builders was enjoying burgeoning demand for its bespoke residential building services and its team had grown to 30+ employees, but like many small businesses it was finding its hitherto ad hoc systems and structures were inadequate to deliver the service efficiently and effectively. They wanted to formalise systems in order to manage and help drive that growth. They had identified that they needed to put a CRM system in place but they wanted one that would help them to manage their quoting.
They were building a database from scratch to help them manage the basics of storing and retrieving contact details – previously staff had to look up and type the customer address on the quote. Their quotes were being managed on an Excel spreadsheet and the process of preparing a quote was extremely time consuming, considering that each new job they undertake requires a bespoke proposal and pricing. But they also wanted to pace themselves in terms of investment and the introduction of new systems, so that they could take a step-by-step, manageable approach to development.
The Solution
Following the purchase and installation of Act!, Donald Page of Seamless CRM reviewed the needs of the business and recommended its entry-level, off-the-shelf quote management add-on, Seamless Opportunities Lite, which the company were able to quickly download and install themselves.
The Outcome
- Average quote preparation time has been reduced by more than 80%, from more than 30 minutes to around 5 minutes.
- Quote templates are now customised in Microsoft Word and include standardised information like Terms and Conditions, delivering consistency and accuracy
- Standard items required on site, like loos and skips, can easily be added by Site Managers using Act! remotely
- Free typing within the merged document allows bespoke quotations to be prepared
- All estimates are now saved to a specific Dropbox location and linked to the documents tab, opportunity and contact, for easy retrieval
- Quotes are referenced using an automatically generated quote number, which the customer can append to track quotation revisions
- Mail merge allows the company to set up custom opportunity fields e.g. site address and deliverables for the project, which can be mail merged to document templates such as site instructions, not just quotes.
Katie Carlin of Haynes Builders says ” Its great to push a button and have the quote pop up. We can save time on our bespoke quotes. Site Managers can use it remotely too to book standard items like loos and skips.”
After using Seamless Opportunities Lite for a year Haynes Builders have upgraded to Seamless Opportunities Foundation, so that they can move to the next level with their sales pipeline and quotation management, taking advantage of additional features such as enhanced product management and quotation iteration tracking.
Categories:
SEAMLESS OPPORTUNITIES POWERS UP ACT!
We produce a much better quality quote, quicker and focus our attention on winning the sale not on the paperwork. 
SEAMLESS MAKES LITE WORK OF BUILDING QUOTES
Seamless Opportunities Lite addresses my three big quoting needs - automatic numbering, mail merge and document management. Perfect! And its cut 80% off the time it takes to prepare a quote!
OFF-THE-SHELF YET BESPOKE
Seamless Opportunities is a cost-effective off-the-shelf solution that works, delivered with bespoke customer service.
SAVING TIME WITH SEAMLESS OPPORTUNITIES
The biggest benefit of Seamless Opportunities is the time it saves. The other day I had 16 quotes to write. These would have taken me all day to do without Seamless Opportunities but I whizzed through them. With all of my products loaded I can just pick and go.
WHO’S USING SEAMLESS OPPORTUNITIES?
Seamless Opportunities is a simple, competitively priced quotation add-on for Act! that delivers really good functionality, including quoting in different currencies and synchronisation for remote users. What a wonderful bit of software!
